“The solution screens and re-screens our records on a daily basis to ensure total compliance. We are very satisfied with eCustoms’ ability to handle a large volume of screenings and return the results right away.”



At Descartes Visual Compliance (USA) LLC doing business as “eCustoms,” we are committed to safeguarding and preserving the privacy of everyone who visits this website or uses any eCustoms services (“Services”).

This Privacy Policy explains your rights to your Personal Information, what happens to any Personal Information that you provide to us, or that we collect or process from you.

Personal Information Collection

“Personal Information” means information about an identified or identifiable individual. Personal Information may include, without limitation, name, address, telephone number, email address and IP address.

When you request information about a particular Service, subscribe to a mailing list, sign up as a user of the Services, respond to an online survey or otherwise contact us, we may collect information related to your business role such as your name, title, business email address(es), business mailing address(es), City, Country, best time to contact you, and business telephone numbers.

We will use your information to respond to you, regarding the reason you contacted us. We will not sell or rent this information to any party.

Personal Information Usage

We may use the information that we collect from you for one or more of the following purposes:

When You Are Requesting Information

  • If you have requested information, we will use the information to satisfy the request.

If You Have Signed Up for our Services

  • To provide you with the Services that you have contracted for;
  • To better understand your needs as a customer;
  • Respond to any questions or concerns which you may have regarding our Services;
  • To conduct research and analysis;
  • To improve our Services;
  • To inform you of any changes to our Services;
  • Contacting you about renewing our Services;
  • To provide you with maintenance and support for the Services;
  • For service announcements or administrative messages relating to the Services;
  • Act in respect of an emergency; and
  • As otherwise required by law.

Knowledge and Consent

We will obtain your consent to collect, use, disclose or otherwise manage your Personal Information.

Rights to your Personal Information

You may opt out of any future contacts from us at any time. You can also do the following at any time by contacting Privacy@ecustoms.com, or by calling us at 1-877-328-7866 or 716-881-2590 for international calls:

  • See what Personal Information we have about you, if any.
  • Change/Correct any Personal Information we have about you.
  • Have us delete any Personal Information we have about you.
  • Request the restriction of the processing of your Personal Information, which would only allow us to process your Personal Information in limited circumstances.
  • Request portability/copy of your Personal Information in a structured, commonly used and machine-readable format of the Personal Information that you have provided to us, or request that we transmit such Personal Information to another data controller.
  • Express any concern you have about our use of your Personal Information.

Retention of your Personal Information

eCustoms retains your Personal Information for as long as is necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. You may request in writing for your Personal Information to be deleted. We will inform you how long it will take for the request to be actioned.


Our website includes cookies and other similar technologies. Cookies are used to ensure the integrity of the information request. Cookies attach themselves to your hard drive but no two cookies are alike. These text files provide you with a unique user experience that is based on your level of site customization, delivering only the Services you have requested. The cookie cannot be read by any website other than the one that sets up the cookies. If you choose to modify your browser to avoid the use of cookies, some functionality of the website may not function properly.

Information Collected Via IP Address

When you visit our website, we collect information about your visit and this helps us improve the website to meet your needs and preferences and the needs and preferences of other visitors.

When you use our Services cookies for application usage are used to enable eCustoms software functionality and customize the Service for your particular needs and preferences.

The site also collects information about your use of the website. Information about your use of our site may include details of your visits such as pages viewed and the resources that you access. Such information includes traffic, location and other communication and may also include general information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the site; the date and time of your access; the pages accessed, as well as the web address of the site from which you linked directly to our site. We also collect browser type, operating system and average time spent on our website. We use this information to monitor and improve our website, and to improve on our Services available to you.

Third Party Links

On occasion we may include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy and terms of use before sending any Personal Information. You agree that linking to or using links to third party websites is at your sole risk and that we will not be liable to you for any loss or damages arising from your use of the third-party websites.

Personal Information Disclosure

eCustoms may disclose information to the relevant authorities if required under the following circumstances: conforming with the edicts of the law; protecting the rights of the eCustoms company; or protecting the safety of eCustoms employees, eCustoms clients, and members of the public.

Unless otherwise stated in this document, eCustoms will not share your Information with people or organizations outside of eCustoms.

We restrict access to Personal Information to our employees and contractors who need to access the information in order to operate, sustain, improve, or repair our Services. These individuals are bound to confidentiality agreements and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. We take appropriate security measures to protect your information. We are responsible for the data processing undertaken by our contractors on our behalf.

Business Information Collection

If you choose to subscribe to and use the Services, information that you enter while using the Services will be stored on the Services and processed to provide the functions of the Services. This may include personally identifiable information about trading partners, employees, products or trade transactions. What is stored depends upon the modules and features you choose and how you use them. We will only store information that is entered by the users, or automatically imported at a user’s instruction. The data entered, or imported on instruction, by the users remains the property of your organization.

Your Compliance

When using the Services, you are responsible to comply with all applicable local and national laws including but not limited to those relating to privacy and the processing of Personal Information and other information including requirements for consent and notification as required by your jurisdiction. We agree to provide you with full co-operation and assistance in relation to any complaint, notice or communication which relates directly or indirectly to the processing of Personal Information or other information or to your compliance with any applicable local and national laws.

Information Security

eCustoms maintains commercially reasonable, industry standard administrative, physical and technical safeguards for the protection, confidentiality and integrity of personal information. Such safeguards include but are not limited to the following or their equivalents: secure servers, encryption, least privilege access on a need to know basis, intrusion detection technologies and secure destruction and deletion of data.

Technologically, this means the deployment of a range of security technologies, processes and procedures to block unauthorized access and use of Information, such as the use of limited-access computer services located in controlled facilities or the use of encryption technology (Secure Socket Layer protocol, for example) to transmit sensitive information.

However, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of information that you choose to send us electronically, sending such information is entirely at your own risk.

For Our European Visitors and Users

In operating our website or during your use of our Services, it may become necessary to transfer Personal Information that we collect from you to locations outside of Europe for processing and storing. By providing your Personal Information to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely following the principles of notice, choice, onward transfer, security, data integrity, access and enforcement.

The General Data Protection Regulation (“GDPR”) came into force on May 15, 2018. In accordance with the GDPR, you have rights regarding any information that we hold relating to you. See the above section referenced as Rights To Your Personal Information for more details. eCustoms complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. To learn more about the Privacy Shield program, and to view eCustoms’ certification, please visit https://www.privacyshield.gov/list. Search for our legal name Descartes Visual Compliance (USA) LLC. Our Privacy Shield Policy can be seen here. Model clauses or data processing agreements can also be provided for EU, other EEA and Swiss subscribers who require them. We also comply with GDPR in handling any data you submit for processing.

Privacy Policy Amendments

Occasionally, we may be required to update or amend this Privacy Policy. Please check this page regularly for any changes. Your continued viewing of the website or use of the Services following any update constitutes your agreement to the revised Privacy Policy.

Contact Us

eCustoms is interested in your feedback to this Privacy Policy. For any comments or concerns, please contact us at 1-877-328-7866 / 716-881-2590 for international calls, or via email at Privacy@ecustoms.com, or via mail to 1 Peace Bridge Plaza, Buffalo, NY 14213

Version: 03-11-19

Need more information?